Return & Refund

 

Return & Refund Policy

We want you to love your purchase. If you are not entirely happy with your order, you can request a return based on the policy details provided below.

Return Eligibility

You must submit your return request within 30 days after receiving your shipment.

To be accepted for a return, merchandise must fulfill all these requirements:

  • Remain unused, unaltered, and in the exact condition you received it.
  • Include all original packaging, tags, accessories, and included inserts.
  • Be in a resalable condition suitable for return inspection.

Packages returned without original containers or showing signs of customer damage or use will not be granted a refund.

Non-Eligible Returns

We do not accept returns for the following categories:

  • Custom-made or personalized items.
  • Digital downloads or electronic goods.
  • Gift cards and promotional vouchers.
  • Items marked as final sale or clearance.
  • Items damaged post-delivery due to improper handling or negligence.

Cancellation Policy

You can request an order cancellation within 12 hours of purchase. Contact us promptly by email if you wish to revoke your order.

Refund Processing

After we receive and evaluate your returned item, we will confirm your eligibility. Once authorized, refunds process back to the original payment channel within 7 to 10 business days. Please allow additional days for your bank to post the funds.

Return Shipping

Return shipping costs must be covered by the buyer unless the received order was defective, damaged, or mistaken. Estimated delivery charges are calculated at checkout.

Delivery Timelines

Internal processing requires 2-4 business days. Standard shipping transit generally takes 7-15 business days.

Damaged or Incorrect Orders

If your package arrives broken, wrong, or incomplete, please keep all box materials and reach out by email right away so we can make things right.

If you have additional inquiries about our Returns & Refund Policy, please contact our support team via email.